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Professional Service

ISO/IEC 20000: IT Service Management System

ISO/IEC 20000 IT Service Management System implementation involves establishing, implementing, maintaining, and continually improving a comprehensive Service Management System (SMS). We help organizations align their IT services with business objectives through structured processes covering Planning, Design & Transition, Delivery & Support, and Performance Evaluation. Our approach ensures efficient service delivery, consistent quality, and ongoing enhancement of IT processes.

Service Management System Implementation
IT Service Lifecycle Management
Service Level Agreement (SLA) Design
Incident & Problem Management
4-12 weeks
Timeline
As per Circular
Scope
10+
Deliverables
99.99%
Success Rate

Why Choose This Service?

Comprehensive benefits designed to strengthen your security posture and protect your business

Key Benefits

Enhanced customer satisfaction and trust

Consistent service delivery and quality

Greater efficiency and productivity in IT processes

Competitive differentiation in marketplace

Access to new markets and contracts

Credibility through international certification

Continual improvement culture

Independent assessment and validation

Precision

Targeted approach to your specific security needs

Efficiency

Fast implementation with minimal business disruption

Protection

Comprehensive security coverage and monitoring

Excellence

Industry-leading expertise and proven results

What You'll Receive

Service Management System Documentation
Service Catalogue & SLA Templates
Process Workflow Documentation
Performance Metrics & KPI Framework
Staff Training Materials & Programs
Internal Audit Procedures
Continual Improvement Plan
Certification Readiness Assessment
Implementation Timeline & Roadmap
Post-Implementation Support Plan

Complete Feature Set

Everything you need for comprehensive iso/iec 20000: it service management system coverage

Service Management System Implementation
IT Service Lifecycle Management
Service Level Agreement (SLA) Design
Incident & Problem Management
Change Management Processes
Capacity & Availability Management
Security Management Integration
Continual Service Improvement
Performance Monitoring & Evaluation
Supplier Relationship Management
All features included in every plan

Our Proven Process

A systematic approach to delivering iso/iec 20000: it service management system with measurable results

1

Step 1: Current State Assessment & Gap Analysis

Current State Assessment & Gap Analysis

Expert execution
Quality assurance
2

Step 2: Service Management System Design

Service Management System Design

Expert execution
Quality assurance
Progress tracking
Client communication
3

Step 3: Service Catalogue Development

Service Catalogue Development

Expert execution
Quality assurance
4

Step 4: SLA Definition & Service Level Design

SLA Definition & Service Level Design

Expert execution
Quality assurance
Progress tracking
Client communication
5

Step 5: Incident Management Process Implementation

Incident Management Process Implementation

Expert execution
Quality assurance
6

Step 6: Problem Management Framework Setup

Problem Management Framework Setup

Expert execution
Quality assurance
Progress tracking
Client communication
7

Step 7: Change Management Process Establishment

Change Management Process Establishment

Expert execution
Quality assurance
8

Step 8: Capacity & Availability Planning

Capacity & Availability Planning

Expert execution
Quality assurance
Progress tracking
Client communication
9

Step 9: Security Management Integration

Security Management Integration

Expert execution
Quality assurance
10

Step 10: Performance Monitoring Setup

Performance Monitoring Setup

Expert execution
Quality assurance
Progress tracking
Client communication
11

Step 11: Staff Training & Competency Development

Staff Training & Competency Development

Expert execution
Quality assurance
12

Step 12: Internal Audit & Review Processes

Internal Audit & Review Processes

Expert execution
Quality assurance
Progress tracking
Client communication
13

Step 13: Certification Body Assessment Support

Certification Body Assessment Support

Expert execution
Quality assurance
14

Step 14: Continual Improvement Implementation

Continual Improvement Implementation

Expert execution
Quality assurance
Progress tracking
Client communication
Total Timeline
3-6 months from start to completion

What We Test

Comprehensive coverage across all types of testing

Service Strategy & Planning

Service Design & Transition

Service Operation & Delivery

Incident & Problem Management

Change & Release Management

Configuration & Asset Management

Capacity & Availability Management

Information Security Management

Our Testing Methodology

We follow ISO/IEC 20000-1:2018 requirements and integrate with ITIL best practices, ensuring compliance with international IT Service Management standards and frameworks.

OWASP Top 10

Industry-standard framework ensuring comprehensive security assessment

PTES

Industry-standard framework ensuring comprehensive security assessment

NIST SP 800-115

Industry-standard framework ensuring comprehensive security assessment

Real-World Case Study

How we helped a client prevent a major security breach

The Problem

Client:

Mid-size Technology Company (India)

Issue Found:

The client had inconsistent IT service delivery, frequent service disruptions, and lack of standardized processes. Customer complaints were increasing, and there was no systematic approach to incident resolution or service improvement.

Impact:

Poor customer satisfaction, increased operational costs, and inability to meet service commitments.

Our Solution

Actions Taken:

  • Implemented comprehensive Service Management System
  • Established clear SLAs and service catalogue
  • Created structured incident and problem management processes
  • Implemented change management with proper approval workflows
  • Set up performance monitoring and reporting mechanisms

Result:

98% improvement in incident resolution time, 40% reduction in service disruptions, and successful ISO/IEC 20000 certification within 6 months.

Why Choose HiTrust Infotech?

Certified ITSM Consultants (ITIL Expert, ISO 20000 Lead Implementer)

Proven Track Record with 200+ successful implementations

Industry-specific customization and best practices

Comprehensive training and knowledge transfer

End-to-end support from assessment to certification

Integration with existing business processes

Ongoing support and continual improvement guidance

Cost-effective implementation approach

Industries We Serve

Specialized security testing across diverse industry sectors with tailored approaches for each domain

Financial Services & Banking

Healthcare & Medical Services

Government & Public Sector

Technology & Software Development

Telecommunications & Utilities

Manufacturing & Industrial

Education & Research Institutions

Retail & E-commerce

Didn't See Your Industry?

We adapt our security testing methodologies to meet the unique requirements of any industry. Our flexible approach ensures comprehensive coverage regardless of your sector.

Industry Expertise
Compliance Ready
Custom Solutions

Ready to be Secure?

Transform your IT service delivery with ISO/IEC 20000 certification. Partner with Hitrust Solution Private Limited to implement world-class IT Service Management practices that drive business success. Contact us today to begin your journey toward service excellence!

011-43061583
info@hitrustinfotech.com
24/7 Support
100% Confidential
Expert Team

Professional ISO/IEC 20000: IT Service Management System Services

Hitrust Solution Private Limited offers comprehensive ISO/IEC 20000 IT Service Management System implementation in India. Achieve international certification, improve service delivery, enhance customer satisfaction, and establish continual improvement processes with our expert ITSM consulting services.

Global Standards

OWASP Top 10 aligned testing methodology

Expert Team

Certified security professionals with deep expertise

Comprehensive Testing

REST, SOAP, GraphQL APIs with detailed reporting

10+
Years Experience
99%
Success Rate

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ISO Certification
Achieve international recognition and operational excellence with ISO certifications. Hitrust Solution Private Limited helps your business meet global quality, security, and service standards with ISO 9001, ISO/IEC 27001, and ISO/IEC 20000 implementations.
  • ISO 9001: Quality Management Systems
  • ISO/IEC 27001: Information Security Management Systems
  • ISO/IEC 20000: IT Service Management Systems
ISO 9001 Certification: Quality Management System
Achieve operational excellence and customer satisfaction through ISO 9001 Quality Management System implementation with Hitrust Solution Private Limited.
  • Clear quality objectives and KPIs
  • Customer satisfaction tracking
  • Process standardization and control
ISO/IEC 27001 Certification: Information Security Management System
Protect your data assets and build customer trust with ISO/IEC 27001-compliant information security practices, guided by Hitrust Solution Private Limited.
  • ISMS scope and policy definition
  • Comprehensive risk assessment
  • Security control implementation