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Professional Service

ISO/IEC 20000-1 Service Management Systems (SMS)

Our ISO/IEC 20000-1:2018 certified Service Management System covers the entire service lifecycle including planning, design, transition, delivery, and improvement. We ensure reliable, secure services aligned with business needs through systematic approach to managing IT services, proactive risk assessment, change management, and service continuity planning for robust and resilient IT operations.

Service Planning & Design
Transition & Delivery Management
Operational Excellence
Performance Evaluation & Monitoring
4-12 weeks
Timeline
As per Circular
Scope
12+
Deliverables
99.99%
Success Rate

Why Choose This Service?

Comprehensive benefits designed to strengthen your security posture and protect your business

Key Benefits

Consistent Service Quality and outcomes

Customer-Centric Approach with measurable value

Continuous Improvement through regular monitoring

Risk Management & Resilience operations

Global Best Practices alignment with ITIL

Enhanced customer trust and satisfaction

Competitive differentiation in marketplace

Integrated governance solutions

Precision

Targeted approach to your specific security needs

Efficiency

Fast implementation with minimal business disruption

Protection

Comprehensive security coverage and monitoring

Excellence

Industry-leading expertise and proven results

What You'll Receive

Service Management System Documentation
Service Planning & Design Framework
Operational Excellence Procedures
Performance Evaluation Reports
Risk Management & Continuity Plans
Change Management Procedures
Service Level Agreements Templates
Internal Audit Procedures
Management Review Reports
Continuous Improvement Plans
Staff Training Materials
Certification Readiness Assessment

Complete Feature Set

Everything you need for comprehensive iso/iec 20000-1 service management systems (sms) coverage

Service Planning & Design
Transition & Delivery Management
Operational Excellence
Performance Evaluation & Monitoring
Improvement & Innovation
Risk Management & Resilience
Customer-Centric Service Approach
Continuous Service Improvement
ITIL Framework Integration
Service Lifecycle Management
All features included in every plan

Our Proven Process

A systematic approach to delivering iso/iec 20000-1 service management systems (sms) with measurable results

1

Step 1: Current Service Assessment & Gap Analysis

Current Service Assessment & Gap Analysis

Expert execution
Quality assurance
2

Step 2: Service Management System Design

Service Management System Design

Expert execution
Quality assurance
Progress tracking
Client communication
3

Step 3: Strategic Service Planning Implementation

Strategic Service Planning Implementation

Expert execution
Quality assurance
4

Step 4: Service Design & Transition Planning

Service Design & Transition Planning

Expert execution
Quality assurance
Progress tracking
Client communication
5

Step 5: Operational Excellence Framework Setup

Operational Excellence Framework Setup

Expert execution
Quality assurance
6

Step 6: Performance Evaluation System Implementation

Performance Evaluation System Implementation

Expert execution
Quality assurance
Progress tracking
Client communication
7

Step 7: Risk Management & Continuity Planning

Risk Management & Continuity Planning

Expert execution
Quality assurance
8

Step 8: Change Management Process Establishment

Change Management Process Establishment

Expert execution
Quality assurance
Progress tracking
Client communication
9

Step 9: Incident & Problem Management Setup

Incident & Problem Management Setup

Expert execution
Quality assurance
10

Step 10: Service Reporting & Monitoring Implementation

Service Reporting & Monitoring Implementation

Expert execution
Quality assurance
Progress tracking
Client communication
11

Step 11: Internal Audit & Management Review

Internal Audit & Management Review

Expert execution
Quality assurance
12

Step 12: Continuous Improvement Framework

Continuous Improvement Framework

Expert execution
Quality assurance
Progress tracking
Client communication
13

Step 13: Certification Support & Maintenance

Certification Support & Maintenance

Expert execution
Quality assurance
Total Timeline
4-8 weeks from start to completion

What We Test

Comprehensive coverage across all types of testing

Service Planning & Strategy

Service Design & Architecture

Service Transition Management

Service Delivery & Operations

Performance Monitoring & Evaluation

Risk Management & Continuity

Change & Release Management

Incident & Problem Management

Our Testing Methodology

We follow ISO/IEC 20000-1:2018 standard requirements integrated with ITIL best practices and other leading frameworks, ensuring industry best practices in every engagement.

OWASP Top 10

Industry-standard framework ensuring comprehensive security assessment

PTES

Industry-standard framework ensuring comprehensive security assessment

NIST SP 800-115

Industry-standard framework ensuring comprehensive security assessment

Real-World Case Study

How we helped a client prevent a major security breach

The Problem

Client:

Technology Services Company (India)

Issue Found:

The client had inconsistent service delivery, lack of systematic approach to service management, poor change control, and no formal risk management processes. Customer satisfaction was declining due to service disruptions.

Impact:

Service reliability issues, customer dissatisfaction, operational inefficiencies, and inability to demonstrate service quality to stakeholders.

Our Solution

Actions Taken:

  • Implemented comprehensive Service Management System
  • Established service planning and design processes
  • Created operational excellence framework
  • Implemented performance evaluation and monitoring
  • Established risk management and continuity planning

Result:

Achieved ISO/IEC 20000-1 certification, 95% improvement in service consistency, enhanced customer satisfaction, and robust risk management capabilities.

Why Choose HiTrust Infotech?

Certified Expertise in ISO/IEC 20000-1:2018

Proven methodologies and culture of quality

Integrated Solutions with multiple ISO standards

Proactive Partnership approach with tailored solutions

End-to-end service lifecycle management

Continuous improvement and innovation focus

Comprehensive training and knowledge transfer

200+ successful SMS implementations

Industries We Serve

Specialized security testing across diverse industry sectors with tailored approaches for each domain

Financial Services & Banking

Healthcare & Medical Services

Government & Public Sector

Technology & Software Development

Telecommunications & Utilities

Manufacturing & Industrial

Education & Research Institutions

Professional Services

Didn't See Your Industry?

We adapt our security testing methodologies to meet the unique requirements of any industry. Our flexible approach ensures comprehensive coverage regardless of your sector.

Industry Expertise
Compliance Ready
Custom Solutions

Ready to be Secure?

Partner with HITRUST Infotech Solution Private Limited to experience IT service management that empowers your business for success. Contact us today to learn how our ISO/IEC 20000-1 certified service management can transform your IT operations and deliver sustained business value.

011-43061583
info@hitrustinfotech.com
24/7 Support
100% Confidential
Expert Team

Professional ISO/IEC 20000-1 Service Management Systems (SMS) Services

HITRUST Infotech Solution Private Limited offers ISO/IEC 20000-1:2018 Service Management Systems implementation in India. Achieve world-class IT service management with proven methodologies, continuous improvement, and comprehensive SMS certification support.

Global Standards

OWASP Top 10 aligned testing methodology

Expert Team

Certified security professionals with deep expertise

Comprehensive Testing

REST, SOAP, GraphQL APIs with detailed reporting

10+
Years Experience
99%
Success Rate

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ISO Certification
Achieve international recognition and operational excellence with ISO certifications. Hitrust Solution Private Limited helps your business meet global quality, security, and service standards with ISO 9001, ISO/IEC 27001, and ISO/IEC 20000 implementations.
  • ISO 9001: Quality Management Systems
  • ISO/IEC 27001: Information Security Management Systems
  • ISO/IEC 20000: IT Service Management Systems
ISO 9001 Certification: Quality Management System
Achieve operational excellence and customer satisfaction through ISO 9001 Quality Management System implementation with Hitrust Solution Private Limited.
  • Clear quality objectives and KPIs
  • Customer satisfaction tracking
  • Process standardization and control
ISO/IEC 27001 Certification: Information Security Management System
Protect your data assets and build customer trust with ISO/IEC 27001-compliant information security practices, guided by Hitrust Solution Private Limited.
  • ISMS scope and policy definition
  • Comprehensive risk assessment
  • Security control implementation