ISO/IEC 20000-1 Service Management Systems (SMS)
Our ISO/IEC 20000-1:2018 certified Service Management System covers the entire service lifecycle including planning, design, transition, delivery, and improvement. We ensure reliable, secure services aligned with business needs through systematic approach to managing IT services, proactive risk assessment, change management, and service continuity planning for robust and resilient IT operations.
Why Choose This Service?
Comprehensive benefits designed to strengthen your security posture and protect your business
Key Benefits
Consistent Service Quality and outcomes
Customer-Centric Approach with measurable value
Continuous Improvement through regular monitoring
Risk Management & Resilience operations
Global Best Practices alignment with ITIL
Enhanced customer trust and satisfaction
Competitive differentiation in marketplace
Integrated governance solutions
Precision
Targeted approach to your specific security needs
Efficiency
Fast implementation with minimal business disruption
Protection
Comprehensive security coverage and monitoring
Excellence
Industry-leading expertise and proven results
What You'll Receive
Complete Feature Set
Everything you need for comprehensive iso/iec 20000-1 service management systems (sms) coverage
Our Proven Process
A systematic approach to delivering iso/iec 20000-1 service management systems (sms) with measurable results
Step 1: Current Service Assessment & Gap Analysis
Current Service Assessment & Gap Analysis
Step 2: Service Management System Design
Service Management System Design
Step 3: Strategic Service Planning Implementation
Strategic Service Planning Implementation
Step 4: Service Design & Transition Planning
Service Design & Transition Planning
Step 5: Operational Excellence Framework Setup
Operational Excellence Framework Setup
Step 6: Performance Evaluation System Implementation
Performance Evaluation System Implementation
Step 7: Risk Management & Continuity Planning
Risk Management & Continuity Planning
Step 8: Change Management Process Establishment
Change Management Process Establishment
Step 9: Incident & Problem Management Setup
Incident & Problem Management Setup
Step 10: Service Reporting & Monitoring Implementation
Service Reporting & Monitoring Implementation
Step 11: Internal Audit & Management Review
Internal Audit & Management Review
Step 12: Continuous Improvement Framework
Continuous Improvement Framework
Step 13: Certification Support & Maintenance
Certification Support & Maintenance
What We Test
Comprehensive coverage across all types of testing
Service Planning & Strategy
Service Design & Architecture
Service Transition Management
Service Delivery & Operations
Performance Monitoring & Evaluation
Risk Management & Continuity
Change & Release Management
Incident & Problem Management
Our Testing Methodology
We follow ISO/IEC 20000-1:2018 standard requirements integrated with ITIL best practices and other leading frameworks, ensuring industry best practices in every engagement.
OWASP Top 10
Industry-standard framework ensuring comprehensive security assessment
PTES
Industry-standard framework ensuring comprehensive security assessment
NIST SP 800-115
Industry-standard framework ensuring comprehensive security assessment
Real-World Case Study
How we helped a client prevent a major security breach
The Problem
Client:
Technology Services Company (India)
Issue Found:
The client had inconsistent service delivery, lack of systematic approach to service management, poor change control, and no formal risk management processes. Customer satisfaction was declining due to service disruptions.
Impact:
Service reliability issues, customer dissatisfaction, operational inefficiencies, and inability to demonstrate service quality to stakeholders.
Our Solution
Actions Taken:
- Implemented comprehensive Service Management System
- Established service planning and design processes
- Created operational excellence framework
- Implemented performance evaluation and monitoring
- Established risk management and continuity planning
Result:
Achieved ISO/IEC 20000-1 certification, 95% improvement in service consistency, enhanced customer satisfaction, and robust risk management capabilities.
Why Choose HiTrust Infotech?
Certified Expertise in ISO/IEC 20000-1:2018
Proven methodologies and culture of quality
Integrated Solutions with multiple ISO standards
Proactive Partnership approach with tailored solutions
End-to-end service lifecycle management
Continuous improvement and innovation focus
Comprehensive training and knowledge transfer
200+ successful SMS implementations
Industries We Serve
Specialized security testing across diverse industry sectors with tailored approaches for each domain
Financial Services & Banking
Healthcare & Medical Services
Government & Public Sector
Technology & Software Development
Telecommunications & Utilities
Manufacturing & Industrial
Education & Research Institutions
Professional Services
Ready to be Secure?
Partner with HITRUST Infotech Solution Private Limited to experience IT service management that empowers your business for success. Contact us today to learn how our ISO/IEC 20000-1 certified service management can transform your IT operations and deliver sustained business value.
Professional ISO/IEC 20000-1 Service Management Systems (SMS) Services
HITRUST Infotech Solution Private Limited offers ISO/IEC 20000-1:2018 Service Management Systems implementation in India. Achieve world-class IT service management with proven methodologies, continuous improvement, and comprehensive SMS certification support.
Global Standards
OWASP Top 10 aligned testing methodology
Expert Team
Certified security professionals with deep expertise
Comprehensive Testing
REST, SOAP, GraphQL APIs with detailed reporting
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